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FAQ

Q: HOW TO REGISTER WITH JUST-ORIGINAL

A: To register and open an account with us please click this link to go to the registration page.

Q: HOW WILL THE GOODS BE SHIPPED?

    A:
  • 1. Goods are usually dispatched within 1-3 working days.
  • 2. For orders made during weekend, or bank holidays, they will be dispatched in 2-4 working days.
  • 3. All items are packed in suitable secure boxes to ensure that they are delivered without any sort of damage risk.
  • 4. We always dispatch via trackable couriers to ensure that your item is handled you securely and delivered to you on time.
  • 5. Normal delivery time is 1 to 3 working days within United Kingdom.
  • 6. Normal delivery time is 3-6 working days Europe & worldwide.

Q: WHAT IS YOUR RETURNS & REFUNDS POLICY?

A: Please click to view our returns policy

Q: WHAT IF IíM NOT SATISFIED WITH MY ORDER?

    A:
  • 1. your satisfaction is our top priority; our aim is to make all our customers happy and satisfied whilst purchasing goods from us.
  • 2. If you have any questions or problems please do not hesitate to contact us. We will make every effort to respond your inquiries as promptly as possible. 3. If you are not happy with your goods please contact us, and we will do our best to resolve the issue for you. We are optimistic that you will continue to purchase goods from us in future.

Q: I HAVE RECEIVED THE WRONG PACKAGE?

A: 1. Receipt of incorrect goods due to a mistake on our part can be reversed if you return the goods to us, we can then send the correct items to you as quickly as possible.

Q: WANT TO RETURN GOODS?

A: Do you think that you ordered the wrong goods? Or have you changed mind about certain goods that you have already ordered? You can return the goods back to us we would only request you to ensure that the goods are in an unopened and new and unused condition.

Q: HOW CAN I CONTACT YOU?

A: Click this link to Contact Us

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